Return and Refund

Tacticalxmen.com Purchases

If your tacticalxmen.com purchase does not meet your satisfaction, you may return it within one months (30 days) of purchase, except for body armor items, which must be returned 7 days prior to the holiday. To return an item (excluding sample products), the item must be new, unused and in its original packaging. You may return the item to one of our warehouses by mail. If you want to return an item by mail, follow steps below:

1. Email us at service@tacticalxmen.com with your Name, Order Number, and reason for return. We will quickly get back and arrange the return process for you.
2. Ship the parcel back to one of our warehouses: 4th Floor, Building 6, Nankeng First Industrial Zone, Bantian, Longgang District, Shenzhen, Guangdong, China

1. Once we receive your returned product(s) and approve that they are in new, unused condition, we will proceed with the exchange or refundrefund are processed within 1-5 business days. 

Refunds:

The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase except as specified below:

• Purchases made with a debit card will be refunded as cash.
• A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases.

Exchanges:

At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.

Return with Receipt:

If your Tacticalxmen purchase does not meet your satisfaction, it may be returned or exchanged  for full purchase amount within 14 days. Refunds will be offered in the original method of payment, except:

• Purchases made with a debit card will be refunded as cash.
• A Store Return Card will be issued for all purchases made using a gift card or gift receipt.
• Online purchases made using PayPal will be refunded in cash.
• All returns and exchanges must be new, unused and in original packaging, with exceptions for defective merchandise and products.
• Our policy covers your online purchases that can be returned by following the online return instructions on the packing slip, some restrictions apply.